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Return Policy

We have a no return policy for all toys including Funko Pop and NECA action figures.  Many of the toy lines that we carry are highly collectable in nature. Please make sure you understand that ALL SALES ARE FINAL.

We will do our very best to visually inspect and hand pick the best figures with the best packaging for all of our customers. That being said, there may be a few occasions where minor package defects and/or paint flaws may exist. We can not accept returns because of minor package wear or minor paint flaws. Please understand our policy that ALL SALES ARE FINAL.

If your item is damaged, broken or incomplete you may return or exchange the item within 5 days after receiving the item. Please contact us and we will provide you with the details needed for your return. Also retain your original packaging materials as it is required for the return back to us and we will pay the return postage charges.

Flat Rate Domestic Shipping

We offer a very reasonable flat rate shipping charge.  For most flat rate transactions we will use USPS First Class Mail (2-9 days delivery).  You will receive an email with a USPS postal tracking number once your item has been prepared for shipment. We may occasionally use other USPS shipping methods to utilize certain preprinted USPS supplies.

International Shipping

Our secure checkout system does not currently allow International Orders.  We love our fellow collectors around the world and have already had wonderful transactions with so many of you. Please email gary@toymatrix.com with the toys you wish to purchase and the country with postal code you are located in.  We will send you a price quote and/or a PayPal invoice for your order. To better serve our International customers, most orders will ship via USPS Priority Mail International (3-14 days delivery).  This method offers reliable tracking and usually fast shipping times.  International Customs can also hold packages for several days or weeks.

Sales Tax

When we ship anywhere within Texas, we are required to collect sales tax.

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